baji bangla Privacy Policy

1. Introduction and Scope

Keeping the personal information you provide while using the baji bangla platform secure is our first responsibility. This Privacy Policy ("Policy") describes what types of information we collect, why we collect it, and how we manage it.

This Policy applies to the baji bangla website, mobile application, and all related services. Creating an account, logging in, or using any service on the platform means you have accepted the terms of this Policy. Reading our Terms and Conditions will give you a clearer picture of the overall framework for using our services.

This Policy applies only to information collected on baji bangla's own platform. If our services contain links to third parties, those parties are responsible for their own privacy policies.

2. Types of Information Collected

baji bangla collects two types of information — information provided directly by you and information collected automatically.

A. Information Provided Directly

• Full name and date of birth
• Mobile number and email address
• Username and password set when creating an account
• National ID card or passport details for identity verification
• bKash, Nagad, Rocket, or Upay mobile number for transactions
• Messages and complaint details sent to customer support

B. Information Collected Automatically

• Device type, operating system, and browser details
• IP address and geographic location (at country level)
• Time spent on the platform and pages visited
• Log data from betting and gaming activity
• Data collected through cookies and similar tracking technologies

3. How Information Is Collected

baji bangla collects user information through the following methods:

• Registration Form: Information you fill in when opening an account.
• Transaction Process: Mobile banking number verification during deposit or withdrawal.
• Customer Support: Information provided when seeking assistance via live chat or email.
• Automatic Logging: Data recorded technically while using the platform.
• Cookies and Tracking Tools: Through small data files stored in your browser.
• Identity Verification Process: When submitting documents under the KYC (Know Your Customer) procedure.

4. Purpose of Using Information

Collected information is used only for the following purposes:

A. Account Management and Verification

Your name, mobile number, and ID details are used to create, verify, and keep your account active. This is essential for the security of the platform.

B. Transaction Processing

The mobile banking details you provide are used to correctly complete deposit and withdrawal requests. The minimum deposit at baji bangla is ৳200, and the standard withdrawal processing time is 15 minutes to 2 hours.

C. Providing Customer Support

Contact information is used to help resolve your questions and issues, particularly to respond effectively through our 24/7 live chat and email service.

D. Fraud Prevention and Security

Device and log data are used to detect unauthorised access, account hacking, and fraudulent transactions.

E. Service Improvement

Anonymous or aggregated data is used to analyse user experience and improve the platform's game sections, navigation, and functionality.

F. Promotional Communication

With your consent, baji bangla may send information about new bonuses, promotions, and offers to your mobile number or email. This consent can be withdrawn at any time.

5. Sharing Information with Third Parties

baji bangla never sells your personal information to third parties for commercial purposes. Information may be shared in a limited way in the following cases:

• Payment Processors: Necessary information is shared with bKash, Nagad, Rocket, and Upay providers to complete deposit and withdrawal transactions. This information is limited strictly to transaction verification.
• Technology and Service Partners: Technology providers that assist in operating the platform work under strict confidentiality agreements.
• Legal Obligations: Information may be provided upon a court order or a lawful request from a competent authority.
• Fraud Prevention: Limited information may be shared with security specialists in the interest of protecting accounts.

Before sharing information in each of the above cases, we ensure that the relevant party adheres to appropriate data protection standards.

6. Cookies and Tracking Technology

Browser cookies and similar technologies are used on the baji bangla platform. Cookies are small data files stored in your browser that help improve the quality of service.

Types of Cookies Used

• Essential Cookies: Required to keep login sessions active and ensure security.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Collect anonymous statistics to understand which parts of the platform are used most.

You can disable cookies by changing your browser settings, though this may limit the functionality of some services.

7. Data Security Measures

baji bangla has put in place both technical and administrative measures to protect user data:

• SSL Encryption: All data transfers are encrypted using SSL technology.
• Password Hashing: Your password is never stored directly — it is kept only in encrypted form.
• Restricted Access: Only authorised staff can access the necessary information.
• Two-Factor Verification: OTP verification is required for sensitive operations.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.

However, it is not possible to guarantee 100% security when transmitting data over the internet. You also have a responsibility to keep your account password confidential and to log out after using an unfamiliar device.

8. Data Retention Period

baji bangla retains user information only for as long as it is necessary. The retention period for different types of information is outlined below:

• Account Information: Retained for the full duration that the account remains active. Even after an account is closed, some information may be kept for a set period for legal or financial reasons.
• Transaction Records: Transaction data is retained for an extended period for financial audit purposes.
• Communication Records: Messages sent to customer support are kept for a limited time.
• Technical Logs: Generally deleted automatically after a short period.

Once the retention period ends, data is securely deleted or anonymised.

9. User Rights

As a user of the baji bangla platform, you have the following rights over your own information:

Right to Access Information

You may request to know what information we hold about you. Contact customer support and assistance will be provided.

Right to Correct Information

You may request correction of any inaccurate or outdated information in your account.

Right to Delete Information

In certain circumstances, you may request deletion of your personal information upon closing your account, though some information may need to be retained if there are legal obligations.

Right to Opt Out of Promotional Communication

If you do not wish to receive marketing messages, you may request to stop them at any time.

To exercise these rights, contact us via our 24/7 live chat service or by email. You can also find more information about setting and controlling limits on your account use on our Responsible Gaming page.

10. Protection of Minors

All services on baji bangla are for persons aged 21 or older only. Creating an account or using the platform by anyone under the age of 21 is strictly prohibited.

This restriction is enforced through an age verification process at registration. If it comes to our attention that an account is being used by a minor, the account will be immediately closed and all related information will be deleted.

We do not knowingly collect or store any information from minors.

11. Changes to the Policy

baji bangla reserves the right to change this Privacy Policy at any time due to service improvements or legal obligations. Users will be notified of significant changes via their mobile number or email.

The date of each revision will be noted at the top of this page as "Last Updated". Continued use of the platform after a policy change means you have accepted the updated policy.

Our FAQ page may also be helpful for answers to common questions.

12. Contact Us

For any questions, complaints, or requests regarding this Privacy Policy, please contact us through the following:

• 24/7 Live Chat: Instant connection is available from any page on the platform.
• Email: [email protected]

Support is available in both Bengali and English. We try to respond to your requests as quickly as possible.